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Terms & Conditions

CONDOCONNECT TERMS AND CONDITIONS OF USE

Version: 1.0
Date of last update: 7 September 2026
Effective date: 7 September 2026

1. Identification of CondoConnect

These Terms and Conditions govern access to and use of the website, the web platform and the mobile applications made available under the CondoConnect brand.

The platform is provided by:

Condoconnect-Construction, Technology and Services LDA
Company registration number: 519189000
Registered office: Rua da Portela No. 15, 2230-131, Sardoal
Contact email: geral@condoconnect.eu (LINK)
Website:https://condoconnect.eu (LINK)

Throughout these Terms, this entity is referred to as “CondoConnect”.

 

2. Purpose of the platform

CondoConnect is a technology platform designed to facilitate the management of housing estates, properties, flats and related services.

Depending on the plan subscribed to and the available features, the platform may allow:

  • Managing housing estates, buildings, flats and users;

  • Communicating notices, messages and information;

  • Create and track incidents;

  • Store, view and share documents;

  • Support the organisation of meetings;

  • Provide notices of meetings, minutes and voting results;

  • Issue and view fees, payment notices and receipts;

  • Initiate or track payment transactions;

  • Manage tasks, maintenance and service requests;

  • View or contact service providers;

  • Receive notifications relating to the use of the platform;

  • Use other features that may become available.

The specific features available depend on the user’s profile, the permissions granted, the subscription plan, the country of use and the configuration set by the management company or the block of flats.

3. Nature of the service

CondoConnect provides a technological solution to support management.

Unless expressly stated otherwise, CondoConnect:

  • Does not carry out the activity of managing blocks of flats;

  • Does not replace the management company, the estate manager, the owners’ meeting or their representatives;

  • Does not make decisions on behalf of the estate;

  • Does not automatically validate the legality of decisions made by users;

  • Does not provide legal, tax, accounting, financial, technical or engineering advice;

  • It does not guarantee the quality, qualifications or performance of services provided by third parties;

  • It does not own or hold responsibility for the properties or flats registered on the platform.

Decisions relating to the administration of the block of flats, the use of flats, the approval of expenditure, the imposition of penalties, the contracting of services, the validity of documents and the exercise of rights are the responsibility of the legally competent bodies and individuals.

 

4. Definitions

For the purposes of these Terms:

  • Client: a legal person, management company, block of flats, administrator or other entity that contracts the use of CondoConnect;

  • User: any individual who accesses the website, web platform or application;

  • Authorised user: a person who has been assigned a valid account or invitation;

  • Management company: an entity responsible for the professional management of one or more housing estates;

  • Administrator: a person or entity with powers to manage the housing estate;

  • Housing estate member: an owner or holder of rights over a property unit;

  • Representative: a person authorised to act on behalf of a co-owner, owner or other entity;

  • Service provider: a professional or company that provides services via the platform or whose details are displayed on it;

  • Content: information, messages, documents, photographs, files, comments, votes and other items entered or made available on the platform;

  • Account: set of credentials and permissions assigned to a user;

  • Payment services: services provided by third parties that enable payment transactions to be initiated, processed or confirmed.

 

5. Acceptance of the Terms

By creating, activating or using an account, the user declares that:

  • They have read and understood these Terms;

  • They agree to be bound by the respective conditions;

  • They have the legal capacity to use the platform;

  • They are acting on their own behalf or are duly authorised to represent another person or entity;

  • The information provided is true, complete and up to date.

Where the account is created via an invitation, acceptance of the Terms takes place upon activation of the account or the first use of the platform.

If the user does not accept these Terms, they must not activate or use the account.

Use of the platform is also subject to the Privacy Policy, the Cookies Policy and, where applicable, the commercial terms agreed between CondoConnect and the Customer.

 

6. Minimum age

Independent use of CondoConnect is restricted to persons aged 18 or over.

By activating an account, the user declares that they are at least 18 years old and that they have the capacity to use the platform in accordance with the assigned profile.

Where a property unit belongs to a minor or where a minor holds rights relating to the block of flats, the platform must be used by their legal representative.

If CondoConnect becomes aware that an account is being used by a minor, it may suspend the account and request the strictly necessary clarifications. Where applicable, the account may be replaced by an account held by the legal representative.

 

7. Account creation and activation

The creation or activation of an account may depend on:

  • An invitation sent by the Client, management company or administrator;

  • Association with a company, block of flats, building or property unit;

  • Confirmation of the email address;

  • Acceptance of these Terms;

  • Confirmation that the user is authorised to use the assigned profile;

  • Compliance with additional security procedures.

The allocation of an account does not, in itself, recognise or confirm any right of ownership, representation, voting, administration or use in respect of a property or housing estate.

The management company, the administrator or the Client are responsible for verifying the identity, legitimacy and affiliation of the users they invite or register.

CondoConnect may request additional information where there are reasonable doubts regarding the identity, legitimacy or security of the account.

 

8. Responsibility for credentials

The account is personal and must not be shared, transferred or used by third parties.

The user undertakes to:

  • Set a secure password;

  • Keep their login details confidential;

  • Not allow third parties to use the account;

  • Log out on shared devices;

  • Keep contact details up to date;

  • Report any unauthorised access, loss of credentials or suspected compromise immediately.

The user is responsible for any transactions carried out via their account, unless they can demonstrate that these resulted from a fault attributable to CondoConnect or from unauthorised access that cannot reasonably be attributed to them.

CondoConnect will never ask for the user’s full password via email, telephone or message.

 

9. Profiles and permissions

Access to features and information is determined by the profile and the permissions assigned.

Profiles may include, amongst others:

  • Platform administrator;

  • Management company;

  • Management company employee;

  • Estate administrator;

  • Resident or owner;

  • Landlord;

  • Representative;

  • Service provider;

  • Authorised additional user.

The Client and users with administrative powers are responsible for assigning, reviewing and revoking permissions as appropriate.

A user must not attempt to access information, estates, flats, documents or features for which they do not have authorisation.

A change in the management company, the administrator, the flat owner or the representative may result in the modification or removal of the relevant access rights.

 

10. User obligations

The user undertakes to:

  • Use the platform lawfully, responsibly and in good faith;

  • Provide true, complete and up-to-date information;

  • Respect the rights of other users;

  • Upload only data and documents that they are authorised to process or share;

  • Respect the confidentiality of the information to which they have access;

  • Verify relevant information before making decisions;

  • Comply with applicable laws and regulations;

  • Report errors, unauthorised access or security incidents;

  • Use the channels provided in an appropriate manner.

You are responsible for the content you enter, send, publish or share via the platform.

 

11. Prohibited uses

The following is not permitted:

  • Using the platform for illegal, fraudulent or abusive purposes;

  • Creating fake accounts or impersonating another person;

  • To access or attempt to access accounts, data or areas without authorisation;

  • To share login credentials;

  • To introduce viruses, malware, malicious code or dangerous files;

  • Interfering with the operation, security or availability of the platform;

  • Circumventing technical limitations or security mechanisms;

  • Carrying out automated data collection without written authorisation;

  • Copying, modifying, reverse engineering or attempting to obtain the platform’s source code, except where permitted by law;

  • Using the platform to harass, threaten, defame or discriminate against third parties;

  • Publishing content that is unlawful or infringes the rights of third parties;

  • Entering excessive or unnecessary personal data;

  • Sharing personal data, documents or photographs without justification or authorisation;

  • Use information obtained via the platform for unsolicited advertising;

  • Exploit the platform to develop or support a competing service;

  • Engaging in any act that harms CondoConnect, its Clients or other users.

 

12. Content uploaded by users

Ownership of content uploaded to the platform remains with the respective owner.

By uploading content, the user grants CondoConnect, for the period necessary to provide the service, a non-exclusive licence to host, technically reproduce, organise, present, transmit and make such content available to authorised persons.

This authorisation is limited to what is necessary to:

  • Provide the contracted features;

  • Maintain and protect the platform;

  • Create backup copies;

  • Provide support;

  • Comply with legal obligations;

  • Exercise or defend rights.

The user declares that they hold the necessary rights, powers or authorisations to upload and share the content.

CondoConnect does not pre-screen all content uploaded by users. It may, however, remove, restrict or block content where:

  • It is manifestly unlawful;

  • It breaches these Terms;

  • It endangers people, data or systems;

  • There is an order from a competent authority;

  • It is necessary to protect the rights of CondoConnect or third parties.

 

13. Condominium documents and information

The documents made available on the platform may include minutes, notices of meetings, regulations, contracts, insurance policies, invoices, receipts, photographs and other items relating to the condominium.

The organisation or user uploading a document is responsible for:

  • Confirming its authenticity;

  • Checking that they are authorised to share it;

  • Correctly specifying the recipients;

  • Ensuring it does not contain unnecessary information;

  • Correcting or replacing incorrect versions;

  • Complying with statutory retention periods.

The availability of a document on the platform does not constitute certification by CondoConnect of its authenticity, validity, signature, accuracy or legal compliance.

The user must verify the official version of any document before making a legally relevant decision.

 

14. Communications and notifications

The platform may send communications via:

  • In-app notifications;

  • Push notifications;

  • Email;

  • SMS, where this feature is available;

  • Other channels authorised by the user or the Client.

Notifications are intended to facilitate management and do not exempt the user from complying with applicable legal formalities.

The user acknowledges that certain communications, notably notices of meetings, minutes, payment notices or formal notifications, may be subject to specific legal requirements.

It is the responsibility of the management company, the director or the responsible entity to confirm that the medium used is legally appropriate and that the communication has been validly sent and received.

The user must keep their contact details up to date and correctly configure their device’s notification settings.



15. Meetings, votes and resolutions

Where the functionality is available, the platform may support the preparation, conduct and documentation of in-person, virtual or hybrid meetings.

It is the responsibility of the administrator or the responsible body to:

  • Confirm the legitimacy of participants;

  • Comply with the deadlines and formalities of the notice of meeting;

  • Determine whether a quorum is present;

  • Confirm shareholdings and voting rights;

  • Validate proxies and representations;

  • Formulate proposals correctly;

  • To determine and validate the results;

  • To draw up, approve and keep the minutes;

  • To ensure compliance with the applicable legislation.

The results presented by the platform are based on the data and settings entered by users. CondoConnect does not guarantee the legal validity of a meeting or resolution where the data is incorrect, incomplete or has been configured incorrectly.

 

16. Fees, amounts and financial information

The platform may allow the issuance, viewing and tracking of fees, expenses, penalties, receipts and other transactions.

Financial information is entered or validated by the management company, administrator or another authorised user.

CondoConnect does not independently determine:

  • The amounts due;

  • The due date;

  • The application of interest or penalties;

  • The allocation of expenses;

  • The validity of a debt;

  • Accounting or tax adjustments to transactions.

In the event of any discrepancy, the user must contact the management company or the responsible administrator.

The information presented on the platform does not replace any legally required accounting, tax or banking documents.

 

17. Payments

The platform may allow users to initiate or track payments via external payment service providers, including SIBS or other authorised entities.

CondoConnect does not collect or store full bank card details when these are entered directly within the payment service provider’s environment.

Transactions are subject to:

  • The payment service provider’s terms and conditions;

  • Validation by the banking institution;

  • The applicable limits and security controls;

  • The availability of the systems involved;

  • Effective confirmation of payment.

The display of a transaction as ‘initiated’ or ‘pending’ does not mean that the payment has been definitively completed.

In the event of an error, duplication, delay, refusal or discrepancy, the user must contact the entity responsible for the payment and, where applicable, their bank or payment service provider.

CondoConnect cannot be held liable for refusals, delays or unavailability attributable solely to the user, bank, payment service provider or third parties.

This provision does not limit liabilities that cannot be excluded by law.

 

18. Service providers

The platform may display information about service providers or enable requests for contact, quotations, contracting or monitoring of services.

Unless expressly stated otherwise, CondoConnect acts solely as a technological intermediary and is not a party to the contract entered into between the Client, the housing estate, the user and the service provider.

It is the responsibility of the user or contracting entity to:

  • Confirm the service provider’s identity and qualifications;

  • Request quotations;

  • Assess prices, terms and deadlines;

  • Confirm insurance, licences and certifications;

  • Enter into the appropriate contract;

  • Oversee the performance of the service;

  • Verify invoices and guarantees.

The presence of a service provider on the platform does not constitute certification, recommendation or guarantee of their quality, solvency, availability or suitability.

Where a review system exists, these reviews reflect the opinions of their respective authors and not those of CondoConnect.

 

19. Plans, subscriptions and billing

The commercial terms applicable to the Customer, including price, plan, number of units, users included, duration, renewal and payment method, are set out in the commercial proposal, registration form or contract entered into with CondoConnect.

Unless otherwise agreed:

  • The subscription is taken out for the period indicated in the commercial proposal;

  • Activation may be subject to an initial payment;

  • Invoices will be issued using the details provided by the Customer;

  • The Customer must keep their billing details up to date;

  • Prices are subject to VAT at the statutory rate, where applicable;

  • Additional features, users, blocks of flats or additional units may incur additional costs;

  • Late payment may result in the suspension of the service following notification.

Where there is a conflict between these Terms and a commercial condition specifically agreed in writing, the specific condition shall prevail in relation to the matter in question.

20. Renewal and cancellation

The renewal and cancellation rules applicable to the Customer are set out in the relevant contract or commercial proposal.

Unless otherwise stipulated, no automatic renewal shall take place without the Customer having been notified of this condition in advance.

The termination of the contract between CondoConnect and the Customer may result in the loss of access for users associated with the Customer.

The removal of a user’s account does not automatically terminate the Customer’s contract nor does it delete information that the block of flats or the management company is required to retain.

Where the user or Customer is a consumer, the rights to free termination, conformity, price reduction and termination provided for in the applicable legislation, provided that the relevant conditions are met.

 

21. Availability, maintenance and updates

CondoConnect will endeavour to ensure the availability and smooth operation of the platform, but does not guarantee that the service will be permanently available or free from errors.

Interruptions may occur due to:

  • Scheduled maintenance;

  • Updates;

  • Vulnerability fixes;

  • Communications failures;

  • Supplier unavailability;

  • Security incidents;

  • Force majeure;

  • Other circumstances beyond CondoConnect’s reasonable control.

Wherever possible, scheduled maintenance with a significant impact will be communicated in advance.

CondoConnect may update the platform to:

  • Rectify errors;

  • Improve performance or security;

  • Bring the service into line with legislation;

  • Introduce, amend or discontinue features;

  • Ensure technical compatibility;

  • Address risks or misuse.

Updates required for security or compliance may be installed without prior notice where urgency so warrants.

 

22. Equipment and technical requirements

The user is responsible for ensuring they have:

  • Compatible equipment;

  • An internet connection;

  • A supported operating system;

  • An up-to-date browser or application;

  • The necessary storage space and permissions;

  • Appropriate security settings.

Using old or unsupported versions may limit functionality or compromise security.

CondoConnect may cease to support older versions upon reasonable notice, except where an urgent change is required for security reasons.

 

23. Support

Support requests can be sent to geral@condoconnect.eu (LINK) or via the channels available on the platform.

The user must provide sufficient information to identify and analyse the problem, avoiding the submission of passwords, full bank details or other unnecessary data.

Support hours, response times and service levels applicable to business customers may be set out in the relevant commercial contract.

 

24. Suspension and restriction of access

CondoConnect may suspend or restrict an account where:

  • There is a breach of these Terms;

  • The Customer has failed to make payment;

  • Use jeopardises the security of the platform;

  • There are indications of fraud or unauthorised access;

  • The account has been created using false information;

  • The user no longer has the legitimate right to the assigned profile;

  • The Customer, management company or administrator requests that access be removed;

  • There is a legal obligation or an order from a competent authority;

  • Suspension is necessary to protect users or third parties.

Wherever possible and legally appropriate, the user will be informed of the reason and will have the opportunity to provide clarification.

Suspension may be immediate where there is a serious risk to security, to third parties or to the operation of the service.

 

25. Account closure

The user may request the closure of their account via geral@condoconnect.eu (LINK).

Where the account has been created by a management company or administrator, the request may need to be coordinated with that entity.

Closing the account:

  • Terminates the user’s personal access;

  • It does not necessarily delete records relating to the block of flats;

  • It does not delete documents or transactions that must be retained;

  • It does not affect any outstanding obligations;

  • It does not prevent the retention of data necessary for compliance with the law or the defence of rights.

The deletion of personal data will be handled in accordance with the Privacy Policy and the instructions of the relevant data controller.

 

26. Data export and destination

Upon termination of the contract with the Customer, CondoConnect may provide a period for data export, in accordance with the contractually agreed terms.

After this period, the data will be deleted or anonymised in accordance with:

  • The instructions of the data controller;

  • The applicable retention periods;

  • The technical cycle of backups;

  • Legal obligations;

  • The need to exercise or defend rights.

The formats, timeframes and conditions for exporting data may depend on the plan subscribed to and the nature of the data.

 

27. Protection of personal data

The processing of personal data carried out via the platform is described in CondoConnect’s Privacy Policy.

Depending on the operation in question:

  • The management company, the block of flats or another entity may act as the data controller;

  • CondoConnect may act as a data processor on behalf of the Customer;

  • CondoConnect may act as the data controller in respect of the data necessary for account management, security, billing, support and the fulfilment of its own obligations.

Users should consult the Privacy Policy for information on purposes, legal bases, retention periods, recipients, transfers and the exercise of rights.

 

28. Cookies and similar technologies

The website, web platform and app may use cookies, local storage, SDKs, tokens and other identifiers.

Strictly necessary technologies may be used for authentication, security, session management and the retention of the user’s choices.

Analytical, non-essential functional or marketing technologies will only be used as described in the Cookie Policy and where consent or another applicable legal basis exists.

You can manage your preferences via the mechanism provided.

29. Security

CondoConnect adopts technical and organisational measures designed to protect the confidentiality, integrity, availability and resilience of systems and data.

No system is entirely immune to incidents. The user must immediately report any:

  • Suspicious access;

  • Loss of credentials;

  • Unauthorised disclosure of information;

  • Anomalous behaviour;

  • Vulnerability;

  • Potentially fraudulent message or request.

The report must be sent to geral@condoconnect.eu (LINK).

The user must not exploit a vulnerability beyond what is strictly necessary to identify it.

 

30. Intellectual property

CondoConnect’s platform, software, code, design, structure, databases, trademarks, logos, documentation and proprietary content are protected by applicable intellectual property rights.

Use of the platform does not transfer any intellectual property rights to the user.

The user is granted a limited, personal, non-exclusive, non-transferable and revocable right to use the platform for as long as they have authorised access.

The following are not permitted without written authorisation:

  • Copying or reproducing the platform;

  • Altering, adapting or creating derivative works;

  • Commercialising, sub-licensing or reselling access;

  • To remove any trademarks or notices of ownership;

  • To attempt to obtain the source code;

  • To use elements of CondoConnect for purposes other than those authorised.

31. Third-party services and links

The platform may integrate or display links to third-party services, including payment, mapping, communications, storage, analytics or service providers.

These services may be subject to their own terms and privacy policies.

CondoConnect does not control nor is it responsible for the content, availability or practices of third parties, without prejudice to any liabilities that may legally apply to it.

 

32. Automated decisions

CondoConnect does not currently use personal data to make fully automated decisions that produce legal effects or significantly affect users.

Some features may execute operational rules, such as:

  • Sending notifications;

  • Updating statuses;

  • Sorting incidents;

  • Assigning tasks;

  • Displaying reminders.

These operations do not replace the human judgement of the management company, the block of flats or another competent user.

 

33. CondoConnect’s Liability

CondoConnect is liable for the provision of the service in accordance with the law and the applicable contract.

To the extent permitted by law, CondoConnect is not liable for damages resulting exclusively from:

  • Incorrect information entered by users;

  • Decisions taken by the management company, the block of flats, the administrator or a user;

  • Unauthorised use of the platform;

  • Negligent sharing of login details;

  • Failure of the user’s equipment or communications;

  • Services provided by third parties;

  • Breach of contracts entered into with service providers;

  • Unavailability exclusively attributable to external suppliers;

  • Use contrary to these Terms;

  • Events of force majeure.

CondoConnect does not exclude or limit liability:

  • For wilful misconduct or gross negligence;

  • For the infringement of rights that cannot be excluded by law;

  • For non-conformity of the service where mandatory consumer protection legislation applies;

  • In any other situation where exclusion or limitation is prohibited by law.

In business contracts, specific limits of liability may be set out in the contract entered into with the Customer.

 

34. Customer’s Liability

The Customer is responsible for:

  • Confirming that they are authorised to use the platform;

  • Designating authorised users;

  • Granting and revoking permissions;

  • Ensuring the lawfulness of the data entered;

  • Informing data subjects about the processing of their data;

  • Complying with the legal obligations applicable to administration;

  • Validating documents, figures, votes and communications;

  • Keeping the information up to date;

  • Assist in the resolution of incidents;

  • Pay the agreed amounts.

The Customer may not use the platform to centralise data or carry out activities incompatible with the agreed purposes.

 

35. Indemnity for unlawful use

Without prejudice to mandatory legal provisions, the user or Customer may be liable for losses caused to CondoConnect or third parties as a result of unlawful, fraudulent use, or use that is manifestly contrary to these Terms.

This provision does not apply where the user or Customer is not at fault.

 

36. Amendments to the Terms

CondoConnect may amend these Terms where necessary to:

  • Reflect changes in the law;

  • Introduce new features;

  • Improve clarity;

  • Enhance security;

  • Adapt the operational or commercial model;

  • Correct errors.

Relevant amendments will be communicated with reasonable notice, preferably 30 days in advance.

Urgent amendments imposed by law, a competent authority or a security risk may take effect within a shorter timeframe.

Continued use following the entry into force of the changes constitutes acceptance of the new Terms where this is legally permissible.

Where a new express acceptance is required, the user will be asked to confirm this.

 

37. Communications between the parties

Communications from CondoConnect may be sent to the email address associated with the account, displayed on the platform or sent via another validly specified channel.

The user is responsible for keeping their contact details up to date.

Communications addressed to CondoConnect must be sent to:

Condoconnect-Construção, Tecnologia e Serviços LDA
Rua da Portela N15, 2230-131 Sardoal
geral@condoconnect.eu (LINK)

38. Complaints

Users or customers may submit a complaint via email to geral@condoconnect.eu

(LINK)Where legally applicable, you may also use:

  • The Complaints Book in physical format;

  • The Electronic Complaints Book, available athttps://www.livroreclamacoes.pt (LINK);

  • A competent alternative dispute resolution body for consumer disputes.

The up-to-date list of alternative dispute resolution bodies for consumer disputes can be found on the Consumer Portal athttps://www.consumidor.gov.pt (LINK).

The listing of these bodies does not imply that CondoConnect endorses or is bound by all of them, except where this results from the law or an express declaration.

 

39. Governing law

These Terms are governed by Portuguese law.

Where the user is a consumer resident in another country, this choice does not deprive them of the protection afforded by the mandatory provisions of the law of their country of habitual residence, where applicable.

 

40. Dispute resolution and jurisdiction

The parties shall endeavour to resolve any dispute in good faith through the support and complaints channels.

Where it is not possible to reach a solution, the competent Portuguese courts shall have jurisdiction.

This clause does not limit consumers’ right to bring proceedings before the courts or to use alternative dispute resolution mechanisms that are competent under the law.

 

41. Partial invalidity

If any provision of these Terms is deemed invalid, unlawful or unenforceable, the remaining provisions shall remain in force.

The affected provision shall be interpreted or replaced, to the extent permitted by law, by a valid provision that most closely approximates its original purpose.

 

42. No waiver

Failure to exercise, or any delay in exercising, a right shall not constitute a waiver of that right.

Any waiver shall only be valid if made in writing by the party making the waiver.

 

43. Assignment of the contractual position

The user may not assign their account or contractual position without written authorisation.

CondoConnect may transfer its contractual position in the context of a corporate reorganisation, merger, acquisition, transfer of business or equivalent transaction, ensuring the continuity of the applicable obligations and informing Customers where legally required.

 

44. Force majeure

Neither party shall be liable for any failure to perform caused by events beyond its reasonable control, including natural disasters, fires, conflicts, widespread communications failures, large-scale cyber-attacks, decisions by public authorities or critical infrastructure outages.

The affected party shall take reasonable steps to minimise the effects and resume performance as soon as possible.

 

45. Contact details

For enquiries regarding these Terms:

Email: geral@condoconnect.eu (LINK)
Address: Rua da Portela N15, 2230-131, Sardoal

For privacy and data protection enquiries:

Email: geral@condoconnect.eu (LINK) 

To report security incidents:

Email: geral@condoconnect.eu (LINK)